Question 1

What is the Society Hub?

Accepted Answer

It's the core of RentWithoutBroker — a complete residential community platform with resident directory, notice board, forum, marketplace, events, documents, emergency contacts, society finance, visitor and gate management, parking, help desk, vendor payables, workforce and committee tools, all in one app.

Question 2

How does my society join?

Accepted Answer

A committee member registers the society or claims an existing one. Once approved, residents can join instantly by scanning a QR code or opening an invite link.

Question 3

Is the Society Hub free to try?

Accepted Answer

Yes — every newly registered society gets full access to every module for 30 days, with no card required. After that, pricing is per flat and starts at ₹25/flat/month, dropping to ₹12/flat/month for larger societies.

Question 4

Who is the platform for?

Accepted Answer

Property owners, tenants, residents, chairpersons, secretaries, treasurers, committee members, society managers, security guards, vendors and service providers — one platform for every role in a residential community.

Question 5

Are there limits on residents, notices or modules?

Accepted Answer

No. Every plan includes every module with unlimited residents, committee members and workforce. Only the per-flat rate changes with society size, and your plan's flat range is tracked on your subscription page.

Question 6

How does flat access work?

Accepted Answer

Access is organised around people and permissions. Every member of a flat is an Owner, a Tenant or a Household member, and each capability — bills, visitor approvals, parking, documents — is granted per person.

Question 7

Do I have to say whether I'm an owner or a tenant?

Accepted Answer

Yes. During onboarding you choose Owner or Tenant for your flat. That choice sets your default capabilities, which the primary member or committee can then fine-tune.

Question 8

Can family members and helpers be added?

Accepted Answer

Yes. Household members, domestic helpers and pets are managed from the Household module, and helper entries can be approved for gate access.

Question 9

Can we manage maintenance dues and receipts?

Accepted Answer

Yes — treasurers generate bills, record full or partial payments, apply or waive late fees, issue receipts and track dues per flat with a full audit trail.

Question 10

What do residents see?

Accepted Answer

Residents see only their own flat's bills, payments and receipts in the My Bills module — never another flat's finances.

Question 11

Are approvals tracked?

Accepted Answer

Every expense and approval request goes through the Approval Center with multi-level workflows and complete history.

Question 12

Can we manage vendor payments?

Accepted Answer

Yes. Vendor Payables covers the vendor directory, work orders, invoices, approval workflow and payment reports.

Question 13

Where does maintenance money go?

Accepted Answer

Straight to your society. Each society connects its own payment gateway account, and collections settle directly there. RentWithoutBroker never holds society funds.

Question 14

How do we connect Razorpay?

Accepted Answer

Either connect with one click through Razorpay OAuth from Society Settings — no API secret to copy — or enter your own API keys manually. Both are supported.

Question 15

Which gateways are supported?

Accepted Answer

Razorpay is the primary option, with Cashfree, Stripe, PhonePe, PayU and CCAvenue also supported through the same payment layer.

Question 16

What if our gateway connection expires?

Accepted Answer

The society settings panel and the platform dashboard both show a "Reconnect needed" state, and tokens are refreshed automatically every day until then.

Question 17

Is my contact information visible to everyone?

Accepted Answer

No. The directory uses role-based visibility and per-field privacy controls, so you decide what other residents can see.

Question 18

Can outsiders access the directory?

Accepted Answer

No. Only verified, approved members of your society can view the directory, and sensitive-data access is logged.

Question 19

How do visitors enter the society?

Accepted Answer

Guards log a walk-in at the gate and the host resident gets an instant approval prompt with a deep link. Pre-approved visitors carry a QR pass that the guard scans for a one-tap entry.

Question 20

Can guards log deliveries and staff?

Accepted Answer

Yes — deliveries, parcels with OTP or QR verification, domestic staff, cabs, emergency entries and exits are all logged from the gate console.

Question 21

Where are visitor reports?

Accepted Answer

Visitor reports live in Visitor Management for committees and society managers. Security guards see the gate console only.

Question 22

Can we manage parking permits?

Accepted Answer

Yes — resident, guest, temporary and vendor permits are issued, scanned, waitlisted and tracked from the Parking module, including violations.

Question 23

How do residents raise a complaint?

Accepted Answer

Residents raise a ticket with photos and a category. It's triaged, assigned to workforce or a vendor, and tracked through to resolution with status updates.

Question 24

Who can assign tickets?

Accepted Answer

Committee members and society managers with the help desk assign permission. The person who raised a ticket can cancel or reopen it.

Question 25

Who can use the marketplace?

Accepted Answer

Only verified residents of your society, keeping every transaction within a trusted community.

Question 26

Are there listing limits?

Accepted Answer

No. Marketplace listings are unlimited on every society plan.

Question 27

What else is there for community life?

Accepted Answer

Forum, events with RSVP, photo gallery, documents, emergency contacts, local vendors and Community Mobility for shared rides.

Question 28

What can the AI assistant do?

Accepted Answer

It answers questions about your society using live data you're allowed to see — dues, notices, tickets, visitors, occupancy — and can carry out actions such as raising a ticket or publishing a notice after you confirm.

Question 29

Can it see data I'm not allowed to see?

Accepted Answer

No. Every answer is generated through the same permission checks as the rest of the app, so a resident, a guard and a chairperson each get a different view.

Question 30

Which languages does it understand?

Accepted Answer

The assistant understands questions in all 22 supported languages and replies in the language you're using.

Question 31

What is RWB Benefits?

Accepted Answer

A premium offers module where residents redeem verified partner discounts and deals from within the app.

Question 32

How do reward coins work?

Accepted Answer

You earn coins for activity such as referrals and redeem them in the reward store. Every credit and debit is recorded in a rewards ledger.

Question 33

Can I earn money for referring a society?

Accepted Answer

Yes. Refer a Society & Earn tracks your referral through each stage, and commissions are paid out once the society subscribes.

Question 34

Who are verified partners?

Accepted Answer

Local businesses and service providers that complete KYC and document verification before they can appear to residents.

Question 35

How are partners recommended?

Accepted Answer

A recommendation engine ranks partners by verification, ratings, proximity and category fit — never by who paid the most.

Question 36

Do partners pay to advertise?

Accepted Answer

Partners can run promoted campaigns, which are always reviewed before going live and are clearly marked as promoted.

Question 37

How do I get visitor approval alerts instantly?

Accepted Answer

Install the Android app or add the web app to your home screen and allow notifications. Visitor approvals arrive as high-priority alerts, even when the app is closed.

Question 38

I'm not getting alerts on my Android phone.

Accepted Answer

Some manufacturers restrict background activity. Open the notification reliability check in your account settings — it walks you through battery and autostart settings for your device.

Question 39

Can I choose what I'm notified about?

Accepted Answer

Yes. Notification preferences let you pick channels and categories, and critical safety alerts always come through.

Question 40

Do you charge any brokerage?

Accepted Answer

Never. RentWithoutBroker is 100% brokerage-free. You connect directly with property owners and pay zero commission.

Question 41

How are owners verified?

Accepted Answer

Every owner goes through mobile and email verification plus manual review before listings go live, so you deal only with genuine owners.

Question 42

How do I contact a property owner?

Accepted Answer

Open a listing and unlock the owner's contact using a contact plan. You then reach out and negotiate directly — no middlemen.

Question 43

How do you keep the platform safe?

Accepted Answer

Verified owners, residents and societies, committee approvals, fine-grained role-based permissions, database-level access rules, audit logs and active moderation. See our Trust Center for details.

Question 44

How do I keep my account secure?

Accepted Answer

Use a strong password saved in your password manager, enable a passkey or biometric unlock where your device supports it, and review your trusted devices from your account page.

Question 45

How do I report abuse?

Accepted Answer

Use the in-app Report option on any listing, post or profile, or email support. Every report is reviewed by our moderation team.

Question 46

What payment methods are supported?

Accepted Answer

Subscription payments are processed securely through our payment partner and support UPI, cards, net banking and wallets.

Question 47

Are there hidden charges?

Accepted Answer

No hidden charges. Rentals are brokerage-free, society pricing is a transparent per-flat rate, and 18% GST is shown at checkout and on every invoice.

Question 48

Do you take a cut of our maintenance collections?

Accepted Answer

No. Maintenance collections settle into the society's own gateway account and we take no commission on them.

Question 49

How is my data used?

Accepted Answer

We collect only what's needed to run the platform and never sell your data. Read our Privacy Policy for full details.

Question 50

Can I see what data you hold about me?

Accepted Answer

Yes. The Privacy Center in your account shows what's stored, who can see it, and lets you export or request deletion.

Question 51

Can I delete my account?

Accepted Answer

Yes. You can request account deletion at any time and we remove your personal data in line with our retention policy.

Question 52

Is there a mobile app?

Accepted Answer

Yes. RentWithoutBroker runs as a native Android app, on iOS, and as a fast installable web app — the same features on every platform.

Question 53

Does it work offline?

Accepted Answer

Core screens stay usable on a weak connection and you'll see an offline banner; actions sync once you're back online.

Question 54

The app isn't working — what do I do?

Accepted Answer

Refresh or reopen the app, then reach our technical support team via the Contact page. Include your device, app version and a short description of the issue.

Frequently asked questions

Society Hub

Flat Access & Household

Society Finance

Society Payments & Gateway

Resident Directory

Visitor & Gate Management

Help Desk

Marketplace & Community

Society AI Assistant

RWB Benefits & Rewards

Verified Partners & Home Services

Notifications

Rental Platform

Security

Payments

Privacy

Apps & Technical Support

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