Privacy Policy

We collect information that you provide directly to us when you create an account, list a property, purchase a contact plan, submit a contact form, or communicate with our support team. This may include:

• Personal identification information: name, email address, mobile phone number
• Account credentials: password (stored in encrypted form)
• Property information: address, rent amount, deposit, BHK, area, description, photos
• Verification documents: selfie photos submitted for owner verification
• Payment information: transaction records processed through our payment partners
• Communications: messages sent through our contact forms or support channels

We also collect limited technical information automatically, such as your IP address, device type, browser type, pages visited, and usage patterns. This data helps us improve our services and detect fraudulent activity.

We use the information we collect for the following purposes:

• To operate and maintain our marketplace platform
• To verify property owner identity and listing authenticity
• To process payments and manage subscription plans
• To enable direct contact between tenants and property owners
• To detect, prevent, and investigate fraud, spam, and abuse
• To send you important account and service-related notifications
• To respond to your inquiries and provide customer support
• To comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With other users: When you list a property, certain information (property details, your contact number upon contact reveal) is shared with interested tenants as necessary for the rental transaction.
• Service providers: We engage trusted third-party service providers for payment processing (Razorpay), cloud storage, analytics, and email delivery. These providers have access only to the information necessary to perform their functions.
• Legal requirements: We may disclose information if required to do so by law, court order, or in response to a valid request from law enforcement or government authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data including passwords and verification documents
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Row-level security (RLS) policies on our database to ensure data isolation

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential cookies: Required for the platform to function, including authentication and session management.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve functionality and user experience.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. However, disabling essential cookies may limit your ability to use certain features of our platform.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information for longer periods as required by law, to resolve disputes, prevent fraud, or enforce our agreements. When you delete your account, we will remove your personal information within 30 days, except where retention is legally required or necessary for legitimate business purposes.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal exceptions).
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Portability: Request that we transfer your data to another service provider.
• Objection: Object to our processing of your data for specific purposes.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@rentwithoutbroker.in
• Contact form: Contact Us page

We are committed to addressing your privacy concerns promptly and transparently.