Refund & Cancellation Policy

• Unused plan (within 7 days): full refund minus payment gateway fees (typically 2–3%) if no contact reveals have been used.
• Partially used plan: pro-rata refund for the unused credits, subject to admin review, within 7 days of purchase.
• Fully used plan: no refund, as the digital service has been fully delivered.
• Unlimited-reveal plans: no refund once the plan is activated.
• Fraudulent or misrepresented listing: the consumed credit is restored on admin confirmation.

• Society subscriptions are billed based on the plan and total flats. Trials are refund-free.
• Cancellation before renewal: switch off auto-renewal any time; access continues until the paid period ends.
• Refund within 14 days of a new subscription is available on written request from the society's authorised signatory (Chairperson/Secretary), provided the modules have not been used for daily operations.
• Plan changes: downgrades take effect at the next billing cycle; upgrades are pro-rated.
• Refunds do not apply to payment-gateway fees, one-time onboarding services or usage-based charges already incurred.

Maintenance collections and vendor payouts flow through the society's own configured payment gateway. RentWithoutBroker is not the merchant of record for these transactions and does not issue refunds for them. Disputes must be resolved directly with the society and the payment gateway.

Partner payouts are paid from confirmed conversions. If a conversion is later reversed (chargeback, refund, fraud), the associated reward is reversed. See the RWB Partner Program Terms for reward forfeiture rules.

If money is deducted but no service is activated, banks typically auto-reverse within 5–7 working days. If not, contact us with the payment reference (order ID) and we will investigate and process a manual refund where applicable.

1. Email support@rentwithoutbroker.in from your registered account with the payment reference and reason.
2. We acknowledge within 2 working days and review within 7 working days.
3. Approved refunds are processed to the original payment method within 7–10 working days; banks may take up to 14 working days to reflect the credit.

• Change of mind after credits are fully consumed.
• Inability to find a property (the Platform is a marketplace, not a placement guarantee).
• Requests submitted more than 7 days after purchase (seeker plans) or 14 days after purchase (society plans), except for verified payment failures.
• Reward forfeitures due to fraud or violation of the Partner Program terms.

Email: support@rentwithoutbroker.in · Phone: +91 98212 28020