In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, RentWithoutBroker appoints a Grievance Officer to handle complaints from users.
Grievance Officer
- Name: Grievance Officer, RentWithoutBroker
- Email: grievance@rentwithoutbroker.in
- Phone: +91 98212 28020
- Working hours: Mon–Fri, 10:00–18:00 IST (excluding public holidays)
What can I report?
- Illegal, abusive or fraudulent content or accounts.
- Violation of your privacy or data protection rights.
- Copyright and intellectual property infringement.
- Impersonation of you, your society or your business.
- Any grievance related to the platform's services.
Response timelines
- Acknowledgement within 24 hours.
- Resolution or interim update within 15 days.
- Complex cases may take longer, in which case we will share a revised timeline.
Escalation
If you are not satisfied with the resolution, you may write to support@rentwithoutbroker.in requesting a senior review, or approach the appropriate regulator (for example, the Data Protection Board once operational) as permitted by applicable law.
This document is provided for information only and does not constitute legal advice. For specific concerns, contact us via the addresses listed on this page or on our Contact page.