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Security guard guide

Run the gate: shifts, walk-ins, QR passes, deliveries, domestic staff, vehicle entries, exits and emergencies.

7 min read

Open the gate console

Signing in

Guards sign in with the same single email login as everyone else. The device can be remembered so the gate tablet stays signed in through the shift.

  1. 1Sign in and start your shift from the gate console.
  2. 2Confirm the gate you are posted at β€” your entries are tagged to it.
  3. 3End the shift when you hand over. The next guard starts a fresh one.

Walk-in visitors

  1. 1Tap New visitor, capture the name, mobile and a photo, and pick the flat.
  2. 2Send the approval request. The resident gets an instant high-priority alert.
  3. 3On approval, let the visitor in β€” the entry is logged with the time and your name.
  4. 4If the resident does not respond, escalate to the committee contact for that flat.

A visitor already marked inside cannot be checked in twice; the console blocks duplicates.

QR passes

  1. 1Tap Scan and point the camera at the resident's QR pass.
  2. 2The console shows the visitor, host flat and validity window.
  3. 3Accept to log the entry. Expired or wrong-society passes are rejected automatically.

Deliveries and domestic staff

  • Log parcels against a flat; OTP or QR confirms handover
  • Registered helpers check in and out with one tap
  • Cabs and service vehicles are recorded with the vehicle number

Exits and emergencies

  • Mark exits so the inside list stays accurate
  • Use the emergency entry flow for ambulances and fire services β€” it logs first and notifies instantly
  • Emergency contacts for the society are one tap away

Visitor reports live with Visitor Management for the committee. Guards see the live gate log, not the reports page.