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Resident guide

Everything a resident does in the app — bills, visitor passes, helpers, help desk, parking, forum, marketplace and benefits.

9 min read

Open Society Hub

Getting in

  1. 1Sign in with one email account — the same login works for every role you hold.
  2. 2Join your society by invitation, join link or request. Say whether you are the Owner or the Tenant of the flat.
  3. 3Wait for committee approval. Once approved, the full Hub appears.

My Bills

Residents only ever see their own flat's bills — never anybody else's.

  • See current dues, past bills, receipts and any late fees
  • Pay online; money settles directly into the society's own account
  • Partial payments are supported and the balance recalculates automatically
  • Download a receipt the moment a payment is confirmed

Visitors and QR passes

  1. 1Create a visitor pass for a guest, cab, delivery or service visit.
  2. 2Share the QR pass link. The guard scans it at the gate and the visit is logged instantly.
  3. 3For walk-ins, the guard sends you an approval request — approve or deny from the notification, even with the app closed.

Approval alerts are high priority on Android and open straight to the approval screen.

Household

  • Add family members and give them the capabilities you choose
  • Register domestic helpers — maid, cook, driver, nanny — for faster gate entry
  • Register pets and vehicles
  • Everything you add goes to the committee for approval where the society requires it

Community life

  • Notice Board — society announcements with read receipts
  • Community Forum — discuss, poll and organise
  • Events — RSVP to society events
  • Community Marketplace — buy, sell and give away within the society
  • Resident Directory — find neighbours who chose to be listed
  • Community Mobility — offer or request a ride

Help desk, parking and services

  • Raise a ticket with photos and follow it to resolution
  • See your allocated parking slot, request a change or join the waitlist
  • Book Home Services and verified Local Vendors
  • Earn and redeem reward coins in RWB Benefits